For UNV Products
We-Supply offers a 3-year standard warranty on IPC (IP Cameras) & NVRs, 3-year standard warranty on UNV sourced Hard Drives, 1-year standard warranty on Monitors, and 1-year standard warranty on Network Products (such as PoE switches). For specific details related to each product group warranty, please see the specific warranty sheets below:
IP Camera & NVR Warranty Policy
Network Products Warranty Policy
PLEASE NOTE: These are our GUIDELINES for returns because, after 50+ years in business, we do not like having inflexible policies knowing that many different situations may occur that require us to be flexible, please contact us by email or (888) 294-5597 for more information on any specific return you may have.
Returns on normally stocked items need to be made within 30 days of receipt of merchandise either in person at one of our San Diego locations or by being shipped back to us at your expense. Returned merchandise should in original, unopened packaging including all original accessories and instructions. We will not take back merchandise that is not in original packaging, missing instruction manuals or accessories, serialized items not matching the serial number on the receipt, excessively worn packaging, abused, damaged from incorrect use, dented, or marred. Keep in mind that we need to be able to resell the item that is returned so keep this question in mind: “if you were buying this product, would you buy one in the condition of the product you are returning?”. We reserve the right to charge up to a 25% restocking fee for returned merchandise, we will contact you upon receipt of your returned goods if we feel a restocking fee is necessary. Most items that returned in new condition within the 30 day return period will not be subject to a restocking fee.
You must have an RMA# to return any merchandise. You will need to email or call us to obtain an RMA#. If any merchandise is sent back without an RMA# it may be refused or charged up to a 25% restocking fee.
Certain items are not eligible for returns due to the nature of the products: AS-IS marked products, demo equipment, & refurbished products.
Special Orders: Special order items are final* depending on the product itself or the manufacturer’s return policy. If you want to return a special order, we can try to assist you but UNV does not allows returns, if you are ordering a special product please make sure that it is what you need prior to placing the order.
*Sales deemed as "Final" are non-cancellable/non-refundable/non-exchangeable’
In the unfortunate event that you receive an item that is defective, please contact us by email or phone as soon as possible so that we can help resolve the problem. Defective items will generally need to be returned to us for evaluation and then we will have a new replacement sent to you. If you need an advanced replacement, we would need to charge you for the new product upon shipping and provide a refund when the defective product is returned.
If the product being returned is not defective upon testing, it may be treated as a general return (refer to general return policy above).
Refused Deliveries or Invalid Delivery Addresses
Any order that had an invalid shipping address provided to us or is refused at the shipping destination and sent back to us will be charged up to a 25% restocking fee and treated like an unauthorized RMA. If you are requesting that we re-deliver the package, you will be charged the new freight charge in addition to the original freight. The reason for this policy is that the shipping companies charge us for freight charges inbound, outbound, and an additional fee to have the part sent back to us on these types of shipments.
Notification of Changes
Any changes made to our policies will be posted on our website. We reserve the right to change this policy at any time. To insure that you are aware of the most recent changes to this policy please review the last update time below:
If you have any question please feel free to contact us by e-mail or by calling (888) 294-5597 during normal business hours Mon-Fri 7:00am to 5:00 pm PST
Policy Date: 9-13-2022